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  2. I am a ticket buyer

I am a ticket buyer

Changing A Ticket Name

  • I bought my ticket as a gift but I'm not attending, will the person using the ticket get in?
  • I bought tickets for me and my friends in a single order but they all have my name on, will my friends still get in?
  • Renaming a ticket within a multi ticket order

Accessibility

  • Is the event accessible?
  • I'm registered disabled, do you provide carer tickets?

Refunds

  • I've been charged twice, can I get a refund, please?
  • How do I obtain a refund?
  • How long will my refund take to reach my account?

Ticket Purchases

  • Did my order go through?
  • The checkout page timed out when I was trying to pay
  • I've tried to pay but your site won't accept payment
  • Do I need ID to gain entry?
  • I haven't received my email confirmation, what do I do?

Event Information

  • What's the minimum age for entry?
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