I am a ticket buyer

Changing A Ticket Name

• I bought my ticket as a gift but I'm not attending, will the person using the ticket get in?
• I bought tickets for my friends and I in a single order but they all have my name on, will my friends still get in?

Accessibility

• Is the event accessible?
• I'm registered disabled, do you provide carer tickets?

Refunds

• I've been charged twice, can I get a refund, please?
• How do I obtain a refund?
• How long will my refund take to reach my account?

Ticket Purchases

• Deposit tickets: How do they work?
• Did my order go through?
• The checkout page timed out when I was trying to pay
• I've tried to pay but your site won't accept payment
• Do I need ID to gain entry?
• I haven't received my email confirmation, what do I do?

Event Information

• What's the minimum age for entry?