I've been charged twice, can I get a refund, please? July 22, 2019 10:42 Updated If you have been charged twice then contact our support team via the Support button to the bottom right of your screen. Related articles How do I obtain a refund? The checkout page timed out when I was trying to pay I bought tickets for me and my friends in a single order but they all have my name on, will my friends still get in? How long will my refund take to reach my account? Is the event accessible?